Pet Owners Share Their Positive Experiences with Across The Pond Pets
Across The Pond Pets has helped families relocate pets to over 90 countries — here’s what some of them had to say about the experience.
“Across the Pond were wonderful in helping move my furry family from the US to the UK. They were professional, caring and upfront about the complete process. Their experience and caring shows in how they treat the customer and the pets. They were also very flexible and accommodating when we had to change our plans with short notice.”
“We had planned to take our two cats to the airport ourselves, but an hour before our flight, British Airways called to say a cargo malfunction meant no pets could fly that day. Within an hour, Robert had arrived to pick up our cats and arranged a night at a ‘cat hotel’ before getting them checked in the next day. We are forever grateful for their professionalism and kindness throughout that stressful ordeal.”
“I imported my lovely French bulldog from Brasil to Australia. That was a very complicated and long process (almost 9 months). Across the Pond Pet not only supported us with great quality service but received my pet in the US and treated him like a family member. I’ll be eternally grateful and highly recommend them for anyone importing pets!”
“My shy, anxious fifteen-year-old dog made it safely to Australia thanks to Across the Pond! One moment that really stood out: the USDA made a typo on some time-sensitive paperwork. Having lots of experience dealing with the USDA, Across the Pond knew exactly how and who to contact for a speedy correction, so this was only a minor hiccup. Highly recommend!”
“Across the Pond Pets is incredibly responsive and knowledgeable. I submitted a quote request for sending a pair of cats to Malaysia, which I doubt is a common destination. Carrie called me within 24 hours and explained the importance of the customs agent in Malaysia — it was wonderful that she had real experience dealing with Malaysia. I was absolutely confident the cats would be safely transported.”
“If I could give 10 stars I would! We had a last-minute shipping need for our 150lb GSD in support of our military move. Typically this is done 30 days out — due to the last-minute change, I called Lisa on Monday and Poe was en route by Wednesday. She also never gave up getting American Airlines to honor our military discount, saving us thousands.”
